StudentAdmin
Settings
IT Help Desk settings
Tune how Meera triages, automates, and notifies for this department.
Department profile
How this team appears to students and in routing.
Display name
Support email
Replies to students are sent from here.
Triage & automation
Where Meera resolves on its own versus escalating to staff.
Auto-resolve confidence
Meera answers directly above this confidence; below it, a ticket is created.
82%
Escalate low-confidence tickets
Route anything Meera is unsure about straight to the queue.
SLA targets
Response and resolution goals used by Insights.
First response target
hours
Resolution target
hours
Notifications
What shows up on the Notifications page for this department.
Cross-department requests
When another team asks this department to collaborate.
High-severity unclaimed
Critical or high tickets sitting without an owner.
Daily digest email
A morning summary of open work.
Demo settings — changes are local to this session