AI support guide · universities & IT
AI support that shows users exactly what to do.
Meera is the AI guide that walks students and staff through any issue right on their screen. When she cannot solve it herself, she writes the ticket for you.
On-screen guide for showing users where to click · portable · internet required
Meeror · guided on-screen support
Like screen-sharing, but the AI guides you.
Start a Meeror session and Meera sees what you see. She drops highlights, arrows and popups right onto the page, showing you exactly where to click, one step at a time.
Points at the real screen
Highlights the exact button or field so there is no settings-menu guesswork.
Step-by-step progress
A clear path with progress dots, so people always know what comes next.
Confidence you can see
Every step shows how sure Meera is, so trust is earned, not assumed.
You control sharing
Share one tab, pause anytime, escalate to a human in one tap.
Handoff · chat that closes the loop
When chat can’t fix it, Meera writes the ticket.
Meera diagnoses by asking the right questions. If a human is needed, she hands off a ready-to-action ticket, so no one repeats themselves.
Runs real checks before deciding a human is needed.
Summary, attempted fixes, context and urgency are filled in automatically.
Sent to the team that can actually resolve it, with next steps attached.
AI summaryStudent cannot submit Fall 2026 registration. Submit is disabled by an active financial hold. Transcript and term are valid.
Routed toBursar’s Office
ContextSession + 1 screenshot
Lookout · support intelligence for admins
A meerkat keeps watch over the whole burrow.
Lookout turns every conversation into intelligence. Admins see AI summaries, suggested fixes, smart routing and the recurring issues quietly costing the most time.
Resolved by Meera
without a human this week
Registration blocked by financial hold
Registrar → Bursar’s Office. Registration deadlines depend on holds being cleared 48 hours prior.
Approve, edit or escalate
Meera drafts the response; your team stays in control of what goes out.
Cross-department warnings
Catches dependencies between teams before they bounce a ticket around.
Recurring-issue insight
Surfaces the systems and flows that generate the most tickets.
Builds your knowledge base
Turns repeated questions into ready-to-publish help articles.
Built for the people who answer the questions
One guide, made for universities and IT.
Whether it is a first-year stuck on registration or staff blocked by a VPN, Meera meets them where they are.
Universities & student services
From confused students to completed forms.
Enterprise IT departments
Tier-1 tickets, handled before they pile up.
Why teams choose Meera
Not a chatbot. A support intelligence layer.
Meera acts like an autonomous guide for your users and a co-pilot for your support team at the same time.
Faster resolutions
Most issues solved in the moment: no queue, no waiting for a reply.
Lighter load on staff
Routine questions are deflected, so your team works the ones that matter.
Available 24/7
Meera guides students and staff at 2am the same way she does at 2pm.
Full context, always
Every handoff carries the session, screenshots and what has been tried.
Insight that compounds
Each ticket makes routing, answers and the knowledge base smarter.
Private by design
Users choose what to share; sensitive data stays where it belongs.
Meet Meera
Why a meerkat?
Meerkats are sentinels. One always stands tall, watching over the whole group. The moment something is wrong, it speaks up and shows the way to safety.
That is exactly how Meera works: calm, alert and always looking out for your users, guiding them through and keeping watch so no one gets stuck.
Get started
From confused users to resolved tickets automatically.
See how Meera guides your users and lightens your support team’s load. Book a 20-minute walkthrough.
Meeror on-screen guide · portable Windows app · unsigned demo build may show SmartScreen
